Refund policy

Last updated: October 21, 2026

30-day returns

You may request a return within 30 days after delivery for products that are unopened, unused and in their original packaging, with any manufacturer seals intact. Please provide your order number or proof of purchase.

How to start a return

Email support@groomstandard.com with your order number and the items you would like to return. We will provide return instructions and the appropriate return address. Please contact us before sending anything back so we can identify and process your return correctly.

Return shipping

Customers pay return postage for change-of-mind returns. Use suitable packaging and consider a tracked shipping service. Damaged, defective or incorrect items are handled separately as described below.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact support@groomstandard.com promptly if an item is damaged, defective or incorrect. Include your order number and, if possible, photos of the item and packaging. We will work with you on an appropriate replacement, refund or other resolution, including return shipping where required. Do not return a leaking or damaged product until we provide instructions.

Refunds

We will inspect returned products and email you about your refund. Approved refunds are issued to the original payment method for the purchase price and applicable taxes of eligible returned items, together with any shipping charges that must be refunded under applicable law. Your bank or payment provider may need additional time to post a refund. Contact us if you need help checking its status.

Order cancellations and exchanges

To request cancellation or a change before shipment, email us as soon as possible. We will help where possible, but cannot guarantee changes once an order has been processed or shipped. For an exchange, contact us to discuss availability and return instructions.

Your statutory rights

This voluntary 30-day return policy does not limit any mandatory rights you have for faulty, damaged, misdescribed or undelivered goods, or any applicable cancellation rights.

Where EU or UK distance-selling cancellation rights apply, you can generally notify us that you wish to cancel within 14 days after receiving your goods, without giving a reason, and send them back within 14 days after notifying us. Statutory exceptions can apply, including to sealed goods unsuitable for return for health or hygiene reasons once unsealed. Our unopened and unused condition does not override your statutory right to inspect goods where that right applies.

For a qualifying statutory cancellation, we refund the payments required by law, including the cost of standard outbound delivery. You pay the direct cost of returning unwanted goods. Refunds are made within the applicable legal deadline; where permitted, we may wait until we receive the goods or evidence that they have been sent back, whichever is earlier. Any permitted deduction for handling beyond what is necessary to inspect goods is subject to applicable law.